Frequently asked questions

The world of contract and residential cleaning can seem incredibly complex to outsiders, and most clients will have questions, either about what we do and how we do it or whether we can offer a specialist cleaning service. The short answer is that we almost always can – but you may still have questions. Click here the tabs below to find the answers.

Do your staff speak English?

Our trained cleaning staff and supervisors all speak English to a suitable standard.

Will it cost more if the clean takes longer than expected?

No; except under exceptional circumstances, you pay a pre-agreed sum for the clean you require.

Are you insured?

Remora is fully insured for all the standard techniques you would expect from an elite cleaning firm. We are also insured to deliver certain non-standard methods, including telescopic cleans up to the fourth floor.

When is the best time to book an end-of-tenancy clean?

The best time to book an end-of-tenancy clean is as shortly before you or your tenants move out, to prevent mess being recreated, potentially jeopardising your inventory.

Do you provide all equipment and chemicals?

Yes; we provide everything you could need to clean for your own particular circumstances, whether you’re a private tenant, a large office or an industrial premises.

Which other services do you offer?

Remora offers the full suite of cleaning services, as well as numerous extras. This includes:

  • Rubbish removal,
  • Painting and decorating
  • Upholstery cleaning
  • Window cleaning
  • Contract cleaning
  • Domestic cleaning
  • Common area cleaning

If you don’t see what you need on this list, do get in touch to ask; our bespoke services will cover you and your needs.

Useful documents and resources

A central area for all useful business documents. From sample service agreements to typical contracts you might use, this is what you can expect from Remora.

Trusted and reliable cleaners

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