Frequently asked questions

The world of contract and residential cleaning can seem incredibly complex to outsiders, and most clients will have questions, either about what we do and how we do it or whether we can offer a specialist cleaning service. The short answer is that we almost always can – but you may still have questions. Click here the tabs below to find the answers.

Do your staff speak English?

Yes, our trained team leaders all speak English to a high standard.

Will it cost more if the clean takes longer than expected?

No; except under exceptional circumstances, you pay a pre-agreed sum for the clean you require. All of our prices are fixed regardless of the time spent on any job.

Are you insured?

Yes. Remora is fully insured for all the standard techniques you would expect from an elite cleaning firm. We are also insured to deliver certain non-standard methods, including telescopic cleans up to the fourth floor.

When is the best time to book an end-of-tenancy clean?

The best time to book an end-of-tenancy clean is as shortly before you or your tenants move out, to prevent more mess and potentially jeopardising your inventory.

Ideally a clean should be carried out 24 hours before a check-out or check-in, which prevents dust settling before the inventory. Carpets my take up to 18 hours to dry when shampooed.

Do you provide all equipment and chemicals?

Yes; we provide everything we would need to clean in any circumstances, whether you’re a private tenant, a large office or an industrial premises.

Each end-of-tenacy cleaning team arrives in a fully equipped van, inlucding professional carpet-cleaning equipment and a range of high-quality chemicals, for which they have received suitable training to use.

Which other services do you offer?

Remora offers the full suite of cleaning services, as well as numerous extras. This includes:

  • Rubbish removal
  • Painting and decorating
  • Upholstery cleaning
  • Window cleaning
  • Contract cleaning
  • Domestic cleaning
  • Common area cleaning

If you don’t see what you need on this list, do get in touch to ask; our bespoke services will cover you and your needs.

Can you provide a receipt for my landlord?

Yes. Once you’ve paid, we can reissue an invoice on request, which will be clearly marked as paid in full.

Can you collect keys?

Yes. Our teams are happy to collect and return keys from estate agents or a local property within one mile of the address to be cleaned. We can hold keys for an additional charge.

Do I need to provide parking?

No. If you can arrange a temporary parking permit or via a concierge, this is appreciated. However we do not charge any extra for parking.

What’s included in an end-of-tenancy clean?

Unlike the majority of our competitors, we do not charge extra for items that should be included as part of a professional clean, including:

  • Carpets
  • Appliances
  • Windows

The only optional extras are outside areas and upholstery cleaning, while we can also do laundry and remove rubbish. What’s most important to note is our flexibility: if you need something done, we will do it.

What happens if anything is missed in an end-of-tenancy clean?

We have extremely high pass rates, which reached 94.27% in 2017. However in the unlikely even that anything is missed, please send us a copy of the inventory report and we will aim to return free of charge within 24 hours.

Where in the UK do you work?

We cover all of central and greater London within the M25, as well as the home counties by appointment. In fact, we’ve done jobs as far afield as Cambridge and Winchester.

Can I change or cancel my booking?

Yes. We aim to be flexible, and there is no charge for cancelling or changing a booking up to 48 hours before the clean was due to take place. Unfortunately after this we will have to charge the full amount.

When are your working hours?

The office is manned Monday to Friday 8am to 8:30pm, and Saturday 8am to 4pm. We commonly dispatch teams to work overnight, predominantly at commercial properties.

Do I have to be at home for the clean?

No. Our teams typically work at vacant properties. However, if you would like to sign off on the clean this can be arranged in advance.

One thing to note is that the property needs to be empty of your personal possessions before our teams can work. If you haven’t moved out, we cannot begin to clean.

Useful documents and resources

A central area for all useful business documents. From sample service agreements to typical contracts you might use, this is what you can expect from Remora.

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Trusted and reliable cleaners

Here at Remora Cleaning, our trained, vetted and professional cleaning staff pride themselves on the quality of their output and their attention to detail. Our hand-selected cleaners work in teams under skilled supervisors, meaning that quality control is seamless and every job is completed to the exacting standards which you – and we – demand.

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